Department of Justice Compels MTS to Improve Ticket Purchase Options

The press release at bottom is from the U.S. Attorney office in San Diego – apparently the Department of Justice took up a complaint that the mobile ticket purchasing option for MTS, Compass Cloud, did not allow for users to purchase senior, disabled, or Medicare tickets on the platform.  MTS has agreed to allow for these options.

It’s not surprising after MTS trailed other cities / regions in allowing for mobile or electronic tickets and still does not have a transfer system (effectively doubling the price for any trip that requires more than one bus line).  Hopefully this step will spur further moment on making it easy and convenient to use the public transport system in San Diego.

 

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OFFICE OF THE UNITED STATES ATTORNEY

SOUTHERN DISTRICT OF CALIFORNIA

San Diego, California

 

 

United States Attorney

Adam L. Braverman

 

For Further Information, Contact:

 

Assistant U. S. Attorney Dylan M. Aste (619) 546-7621    

For Immediate Release

 

San Diego Metropolitan Transit System Agrees to Improve Accessibility

 

NEWS RELEASE SUMMARYApril 16, 2018

SAN DIEGO – The San Diego Metropolitan Transit System (MTS) and the North County Transit District (NCTD) have agreed with the Department of Justice to address accessibility issues regarding the purchase of public transportation tickets on their mobile app named Compass Cloud.  Completion of these steps will provide equal accessibility to public transportation riders and bring MTS and NCTD into compliance with the Americans with Disabilities Act (ADA).

MTS and NCTD offer Senior/Disabled/Medicare (S/D/M) tickets at a variety of locations (e.g., ticket vending machines) to qualified riders at a reduced rate.  The Compass Cloud app allows users to purchase trolley, bus, and other transportation tickets.  The Department of Justice received a complaint alleging that Compass Cloud did not include the option to purchase S/D/M tickets.

The United States Attorney’s Office for the Southern District of California opened an investigation into whether Compass Cloud met the ADA accessibility requirements.  The United States Attorney’s Office determined that Compass Cloud provided an option to purchase standard tickets, but it did not provide an option to purchase corresponding S/D/M tickets that were otherwise offered.  MTS and NCTD fully cooperated during the investigation and agreed to update Compass Cloud by April 30, 2018, to provide equal accessibility to all passengers.

“All public transportation riders must be provided with equal opportunity and accessibility,” said U.S. Attorney Adam L. Braverman.  “We are pleased that the San Diego Metropolitan Transit System and the North County Transit District fully cooperated and agreed to quickly update Compass Cloud to accommodate all riders.”

This matter was handled by Assistant U.S. Attorney Dylan M. Aste of the Affirmative Civil Enforcement Unit, U.S. Attorney’s Office for the Southern District of California.

Additional information about the ADA can be found at www.ada.gov, or by calling the Department of Justice’s toll-free ADA Information Line at (800) 514-0301 or (800) 514-0383 (TTY).

 

Kelly Thornton

Director of Media Relations

Office of the U.S. Attorney

Southern District of California

619.546.9726

Please Follow us on Twitter @SDCAnews

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John P Anderson

I'm a Kansas native living in San Diego. I enjoy learning about environmental issues and connecting with good people that want to make the world a better place. Cheers!

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